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Customer-Focused Management
As we continue our operations under the motto of "Market Leader" in the Turkish cooling industry, our mission is to produce accessible and reliable products that not only meet but exceed customer expectations by leveraging the latest technological advancements. Central to this mission is maintaining the highest level of customer satisfaction and effectively managing customer feedback, which forms the core of our quality policy.
Our quality policy is built on the following principles:
• Embracing the philosophy of Total Quality Management, working as a team to achieve both company-wide and departmental goals.
• Continuously reviewing our business processes through self-assessment to identify and implement preventative measures that enhance our performance.
• Adopting a mindset of continuous improvement to ensure that efficiency across all our production processes reaches a level that can compete both domestically and globally.
• Encouraging innovative and creative approaches, while providing training programs to enhance both technical and behavioral competencies.
• Ensuring a safe and comfortable working environment for our employees by conducting hazard and risk assessments, and eliminating any conditions that could negatively impact the health and safety of those affected by our activities.
• Considering the environmental impact of our products in our R&D efforts, and maintaining constant communication with all stakeholders regarding our company's environmental perspective and practices.
• By integrating these efforts with our Environmental, Occupational Health, and Safety Management Systems, we strive to be a model organization within our industry, setting the standard for quality in every aspect of our operations. Embracing the philosophy of Total Quality Management, working as a team to achieve both company-wide and departmental goals.
• Continuously reviewing our business processes through self-assessment to identify and implement preventative measures that enhance our performance.
• Adopting a mindset of continuous improvement to ensure that efficiency across all our production processes reaches a level that can compete both domestically and globally.
• Encouraging innovative and creative approaches, while providing training programs to enhance both technical and behavioral competencies.
• Ensuring a safe and comfortable working environment for our employees by conducting hazard and risk assessments, and eliminating any conditions that could negatively impact the health and safety of those affected by our activities.
• Considering the environmental impact of our products in our R&D efforts, and maintaining constant communication with all stakeholders regarding our company's environmental perspective and practices.
By integrating these efforts with our Environmental, Occupational Health, and Safety Management Systems, we strive to be a model organization within our industry, setting the standard for quality in every aspect of our operations.